Terms of service

OVERVIEW

Welcome to KRIIV Active. The terms “we”, “us” and “our” refer to KRIIV Active. KRIIV Active operates this website and online store, including all related information, content, features, tools, products and services (the “Services”), in order to provide you with a seamless shopping experience.

Our store is powered by Shopify, which enables us to offer our Services to you.

By visiting our website, purchasing products, or using any part of our Services, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced herein, such as our Privacy Policy and Refund Policy. If you do not agree to these Terms, you may not access or use our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you represent that you are at least 18 years old or are accessing the Services under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information during checkout and account creation. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

SECTION 2 – PRODUCTS

We strive to ensure that product descriptions, pricing, and images are accurate. However:

  • Colors may vary slightly due to screen settings and lighting.

  • Minor variations in fabric texture or shade may occur.

  • Product descriptions are subject to change without notice.

We reserve the right to discontinue any product at any time and to limit quantities per customer or region.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Orders are confirmed only after payment is successfully processed and an order confirmation email is sent. In case of Cash on Delivery (COD) orders, confirmation may be subject to telephonic or SMS verification.

We reserve the right to:

  • Cancel or refuse any order

  • Limit quantities purchased

  • Cancel orders in case of pricing errors or suspected fraud

Purchases are for personal use only and not for resale unless expressly authorized.

SECTION 4 – PRICING AND BILLING

All prices listed on our website are inclusive of applicable Goods and Services Tax (GST), unless otherwise stated.

Shipping charges, if applicable, will be calculated and displayed at checkout.

Prices and promotions may change without prior notice.

You agree to provide valid payment information and authorize us to charge the full amount of your order, including applicable taxes and shipping charges.

SECTION 5 – SHIPPING AND DELIVERY

Orders are typically processed within 1–3 business days.

Estimated delivery timelines:

  • Metro cities: 3–5 business days

  • Other locations: 4–7 business days

Delivery timelines are estimates and not guaranteed. We are not responsible for delays caused by courier partners, natural events, strikes, or unforeseen circumstances.

Risk of loss or damage passes to you upon successful delivery of the product to the address provided at checkout.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including logos, designs, text, graphics, images, videos, and product designs, is the property of KRIIV Active and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, or exploit any content without prior written permission from KRIIV Active.

The name “KRIIV”, associated logos, and product names are proprietary trademarks of KRIIV Active.

SECTION 7 – THIRD-PARTY TOOLS AND LINKS

Our website may include third-party tools or links. We do not control and are not responsible for the content, policies, or practices of third-party websites.

Use of third-party services is at your own risk.

SECTION 8 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy. By using our Services, you consent to the collection and use of information as described therein.

Our store is hosted on Shopify. Your data may be processed by Shopify and its service providers in order to provide the Services.

SECTION 9 – FEEDBACK AND REVIEWS

If you submit feedback, suggestions, reviews, or other content, you grant KRIIV Active a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and publish such content for marketing or operational purposes.

We reserve the right to remove any content that we consider unlawful, offensive, or inappropriate.

SECTION 10 – ERRORS AND INACCURACIES

Occasionally there may be typographical errors or inaccuracies relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and cancel orders if necessary.

SECTION 11 – PROHIBITED USES

You agree not to use the website:

  • For unlawful purposes

  • To infringe upon intellectual property rights

  • To upload malicious software

  • To engage in fraudulent activities

  • To misuse or disrupt website operations

Violation may result in termination of access.

SECTION 12 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available” without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted or error-free access to the website.

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, KRIIV Active shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services or products.

Our total liability for any claim shall not exceed the amount paid by you for the product in question.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless KRIIV Active and its affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of our Services.

SECTION 15 – TERMINATION

We may suspend or terminate your access to our Services at any time if you violate these Terms.

Certain provisions, including intellectual property and liability limitations, will survive termination.

SECTION 16 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to the use of our Services or purchase of our products shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

SECTION 17 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated revision date.

Continued use of the Services after changes constitutes acceptance of the revised Terms.

SECTION 18 – CONTACT INFORMATION

For questions regarding these Terms, please contact:

KRIIV Active
Email: support@kriiv.com
Address: J.P. Nagar, Bengaluru, Karnataka, India
GSTIN: 29BOLPA8489P1ZU